FAQS

Popular Question

Frequently Asked Questions

where are you located?
Tiny Paw Store is based in London, United Kingdom.

For families who are unable to collect their puppy in person, we may be able to arrange private puppy transportation with a travel nanny to selected destinations, including Germany, Australia, the Netherlands, and the United Kingdom.

The current puppy nanny transportation fee is €1,200, subject to destination, availability, and applicable travel requirements.

You are also welcome to arrange an appointment to collect your puppy in person, subject to availability and our visitor health and safety requirements.

If you would like to discuss pickup or transportation options, please contact us before making travel arrangements.
Can i Visit?
We understand that welcoming a new puppy into your family is an important decision, and it is completely reasonable to want to know how and where your puppy is raised.

At Tiny Paw Store, our puppies are raised in home environments rather than in a large commercial kennel facility. Our parent dogs live in private homes and guardian homes, where they are cared for as family pets.

Because our puppies are raised in private residential environments, visits are by appointment only and may not always be available.

Why We Limit Visits

The health, safety, and wellbeing of our puppies and adult dogs are our priority.

Young puppies are particularly vulnerable to infectious diseases, and frequent visitors can increase the risk of introducing illness into a home where puppies are being raised.

For this reason, we carefully limit in-person visits and may temporarily suspend visits when puppies are very young or when additional health precautions are necessary.

We also respect the privacy of the families and homes where some of our dogs are raised.

What If I Cannot Visit in Person?

We understand that many of our puppy families live outside our local area and cannot visit before welcoming their puppy home.

If an in-person visit is not possible, we can provide appropriate information and documentation about your puppy and the adoption process.

Depending on the puppy and circumstances, this may include:

* Current photographs and videos
* Information about the puppy's parents
* Veterinary and health information
* Vaccination and deworming records
* Puppy development updates
* Details about our health guarantee
* Transportation information
* A scheduled video call, where available

We encourage prospective families to ask questions and take the time they need to feel comfortable before making a decision.

Can I Arrange a Visit?

If you would like to discuss an in-person visit, please contact us before making travel arrangements.

Visits are not guaranteed and must be scheduled in advance. We may also have additional visitor health and biosecurity requirements depending on the age and health status of the puppies.

If a visit cannot be accommodated, we will explain the available alternatives.

Your Confidence Matters

We understand that choosing a puppy is a significant decision. Our goal is to provide clear information so that you can make an informed choice that is right for your family.

If our home-based approach or limited-visit policy does not meet your expectations, we completely understand and encourage you to choose a breeder or puppy provider whose arrangements are more suitable for your needs.

We would rather you make a decision with confidence than feel pressured to purchase a puppy.

Have questions about visiting or our puppies?

Please contact Tiny Paw Store and our team will be happy to assist you.
Do you ship Puppies?
Yes. Tiny Paw Store offers **private puppy transportation** to selected destinations in:

* 🇩🇪 Germany
* 🇦🇺 Australia
* 🇳🇱 Netherlands
* 🇬🇧 United Kingdom

We do not transport our puppies as standard cargo. Instead, we can arrange transportation with a private puppy travel nanny, subject to destination, travel availability, and applicable requirements.

Puppy Travel Nanny — €1,200

Our puppy nanny transportation service is €1,200 for the destinations where this service is available.

Depending on the destination and available travel arrangements, transportation may be provided by ground or air travel.

A travel nanny accompanies your puppy throughout the journey and is responsible for providing appropriate care during transportation.

For ground transportation, the nanny can make appropriate stops for:

* Potty breaks
* Water
* Feeding when necessary
* Comfort and monitoring

For accompanied air travel, the nanny travels with the puppy and provides care throughout the journey.

This allows your puppy to travel with a dedicated person rather than being transported as unaccompanied cargo.

## Important Information

Transportation availability depends on your destination, travel dates, puppy age, airline or ground-transport requirements, and applicable import regulations.

Additional veterinary documentation, vaccinations, microchipping, health certificates, permits, waiting periods, or other requirements may apply depending on the destination.

We will discuss the applicable transportation arrangements and requirements with you before your puppy's journey is scheduled.

If your destination is not listed above, please contact us. We can let you know whether transportation may be available for your location.

Your puppy's safety and wellbeing are our priority throughout the journey.
Are the puppies healthy?
Yes. We take the health and wellbeing of every puppy seriously.

Before leaving our care, each puppy receives appropriate veterinary attention based on their age and individual needs. Puppies are:

* Examined by a licensed veterinarian
* Vaccinated according to their age and veterinary recommendations
* Dewormed according to an appropriate schedule
* Monitored for general health and development
* Provided with appropriate care, nutrition, and socialization

Each puppy also comes with our 2-Year Health Guarantee, which provides coverage for qualifying health conditions subject to the terms of the guarantee.

We provide the relevant health and veterinary records available for your puppy so that you can continue their care with your veterinarian after bringing them home.

We also recommend that every new puppy receive a veterinary examination soon after arriving at their new home.
Do you provide a health guarantee?

Yes. Every puppy from Tiny Paw Store comes with our 2-Year Health Guarantee, providing coverage for qualifying congenital and hereditary health conditions, subject to the terms and conditions of the guarantee.

Our health guarantee explains what is covered, the required veterinary examination and documentation, applicable exclusions, and the remedies available for an approved claim.

We encourage every new puppy owner to review the 2-Year Health Guarantee before completing their purchase so they fully understand the coverage and requirements.
Is the puppy good with children?

Our puppies receive regular human interaction and are introduced to normal household experiences appropriate for their age.

However, every puppy has its own personality and temperament, so we cannot guarantee that every puppy will respond to children in exactly the same way.

We encourage families with children to teach them how to interact with a puppy calmly and respectfully. Young children should always be supervised by an adult when interacting with a puppy.

With proper supervision, gentle handling, positive training, and consistent boundaries, puppies can develop into wonderful family companions.
Can you deliver the puppy internationally?
Yes. International puppy transportation may be available depending on the destination country, travel arrangements, the puppy's age, and the applicable animal-import requirements.

We currently arrange transportation to selected destinations, including Germany, Australia, the Netherlands, and the United Kingdom.

Where available, transportation can be arranged through a private puppy travel nanny, with the puppy accompanied throughout the journey rather than transported as standard cargo.

International travel may require veterinary examinations, vaccinations, microchipping, health certificates, permits, and other documentation depending on the destination country.

We work with the buyer to identify the applicable requirements and discuss the transportation arrangements before the journey is scheduled.

If your country is not listed above, please contact us and we can confirm whether transportation may be available for your destination.
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